Shipping, Delivery & Returns Policy

At Zahra Razvi, every creation is individually made to order and undergoes a careful quality inspection before it leaves our studio. As each piece is created exclusively for the customer who commissions it, we kindly ask that you read the following policy before placing your order.

Made-to-Order Creations

Every Zahra Razvi creation is individually crafted upon receiving your order and is not mass-produced or held as ready stock. Production timelines may therefore vary depending on the complexity of the design, order volume and seasonal demand.

Estimated production and dispatch timelines will be communicated at the time of purchase. While every effort is made to meet these estimates, they should be regarded as approximate and not guaranteed delivery dates.

Shipping & Delivery

Orders are carefully packaged using protective materials to minimise the risk of damage during transit and are shipped through trusted courier partners.

Once your order has been dispatched, you will receive your shipment tracking details via email or WhatsApp.

While we make every effort to dispatch orders within the estimated timeframe, Zahra Razvi shall not be held responsible for delays arising from circumstances beyond our reasonable control, including but not limited to:

  • Courier or logistics delays
  • Weather conditions or natural disasters
  • Customs inspections or clearance procedures
  • Government restrictions
  • Public holidays
  • Strikes or labour disruptions
  • Transportation interruptions
  • Force majeure events

Delivery dates provided by courier companies are estimates only and cannot be guaranteed.

Returns, Refunds & Exchanges

Due to the bespoke and made-to-order nature of our creations, all sales are final.

We do not accept returns, refunds, exchanges or cancellations for:

  • Change of mind
  • Personal preference
  • Incorrect product selection
  • Failure to read the product description before purchase
  • Minor variations inherent to handcrafted work
  • Colour differences resulting from screen settings or photography
  • Delivery delays caused by courier services
  • Orders refused upon delivery

Please review your order carefully before completing your purchase.

Transit Damage & Replacement Policy

Although every order is packaged with great care, damage may occasionally occur during transit.

In the unlikely event that your order arrives damaged, we will gladly provide a replacement of the affected item, subject to verification.

To be eligible for a replacement, all of the following conditions must be satisfied:

  • An uninterrupted, continuous video must be recorded before opening the parcel, beginning with the sealed package clearly visible and continuing without pause until all contents have been completely unpacked.
  • The shipping label and all sides of the external packaging must be clearly visible within the same recording.
  • The damage must be clearly visible in the uninterrupted video.
  • The claim must be submitted within 24 hours of the recorded delivery time.
  • All original packaging materials, including the shipping carton and protective inserts, must be retained until the claim has been reviewed and resolved.

Claims submitted without the required uninterrupted unboxing video or outside the stated timeframe may be declined, as we are unable to verify whether the damage occurred during transit.

Address Accuracy

Customers are solely responsible for ensuring that all shipping information provided at checkout is complete and accurate.

Zahra Razvi shall not be liable for delayed delivery, failed delivery, additional courier charges or returned shipments resulting from incorrect, incomplete or inaccurate shipping information supplied by the customer.

Should a parcel be returned due to an incorrect address, refusal of delivery or repeated failed delivery attempts, any additional shipping costs required to resend the order shall be borne entirely by the customer.

Quality Inspection

Every creation undergoes a detailed quality inspection prior to dispatch.

As each piece is individually created by hand, slight variations in brushwork, texture, embellishment placement and other handcrafted characteristics are an inherent part of the artistic process. These natural variations contribute to the individuality of every creation and should not be regarded as defects or grounds for return, refund or exchange.

Care After Delivery

Our creations are decorative handcrafted pieces and should be handled with appropriate care.

Damage resulting from accidental impact, dropping, misuse, improper handling, exposure to excessive heat, harsh chemicals, abrasive cleaning products, dishwashers (unless specifically stated otherwise), or normal wear and tear is not covered under our replacement policy.

Limitation of Liability

To the maximum extent permitted by applicable law, Zahra Razvi's liability shall be limited solely to the replacement of products verified to have been damaged during transit in accordance with this policy.

Under no circumstances shall Zahra Razvi be liable for any indirect, incidental, consequential or special damages arising from the purchase, delivery or use of our products.

Nothing in this policy excludes or limits any statutory rights available to consumers under applicable law.

Questions

Should you require any clarification regarding our products, production timelines or this policy, we would be delighted to assist you.
Email: info@zahrarazvi.com